What if I don't receive my package?Updated 2 years ago
In the case that your package shows that it has arrived at the destination, but you don't have it, check with your family members, loved ones, neighbors, or roommates. 9/10 times it's there somewhere. Remain calm. The next step is that we strongly recommend contacting the courier with your tracking number. They will have specific information on where the package was left. If it still does not turn up, please get in touch with us, and we will open an investigation with the courier. This can take some time, so please be patient. New products will NOT be shipped out until the investigation is completed.