Return Policy and How to Process a ReturnUpdated 7 months ago
All items must be returned in brand-new, original condition, including manufacturer packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged and all original contents are inside. Do not use the manufacturer box to send the product back, it must go inside another cardboard box. Failure to do so will result in a declined return.
We can only accept returns of products that were purchased on our website. If you purchased your product from a retailer, then you'll need to arrange your return with that retailer.
After reading and confirming you meet ALL criteria please head to our returns page with your order number and reason for the return. Our Customer Care representative will provide important information for your return. Once approved for return, please follow the Return Checklist below:
1. Product must be brand new and unused
2. Product must be in the original packaging with all tags, hardware, parts, and documentation inside
3. Manufacturer box must be placed inside another cardboard box for shipping
4. We paid the cost of the shipping to you with your order; you will pay the cost of the return shipping back to us
5. Be sure to write “RETURN” on the outer box and on any customs documentation
We do not accept returns outside of the USA and Canada.
We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. Warranty Policy
The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund for your item once we receive the return.