We have a limited one (1) year warranty on materials and workmanship and a lifetime warranty on the buckle assemblies and baseplates.Claim Checklist1. Must be the original purchaser of the product2. Have the original purchase receipt (no exceptions)3

Warranty Policy & How to Complete A Warranty.

Return Policy. All items must be returned in brand-new, original condition, including manufacturer packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure r

<p style="box-sizing: border-box; color: rgb(145, 145, 146); margin: 0px 0px 19.4444px; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Return Policy <p id="isPasted" style="box-sizing: border-box; color: rgb(145, 145, 146); margin: 0px 0px 19.4444px; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All items must be returned in brand-new, original condition, including manufacturer packaging, tags, documentation, and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged and all original contents are inside. Do not use the manufacturer box to send the product back, it must go inside another cardboard box. Failure to do so will result in a declined return.<p style="box-sizing: border-box; color: rgb(145, 145, 146); margin: 0px 0px 19.4444px; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="font-size: 14px; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(255, 253, 253); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We can only accept returns of products that were purchased on our website. If you purchased your product from a retailer, then you&apos;ll need to arrange your return with that retailer. <p style="box-sizing: border-box; color: rgb(145, 145, 146); margin: 0px 0px 19.4444px; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">After reading and confirming you meet ALL criteria please head to our&#xA0;<a href="https://fixbindingco.com/pages/returns" target="_blank" rel="noopener noreferrer"></a><a class="fr-green" href="https://fixbindingco.com/pages/returns" rel="noopener noreferrer" target="_blank">returns page</a>&#xA0;with your order number and reason for the return. Our Customer Care representative will provide important information for your return. Once approved for return, please follow the Return Checklist below: &#xA0; Return Checklist<p style="box-sizing: border-box; color: rgb(145, 145, 146); margin: 0px 0px 19.4444px; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1. Product must be brand new and unused 2. Product must be in the original packaging with all tags, hardware, parts, and documentation inside 3. Manufacturer box must be placed inside another cardboard box for shipping 4. We paid the cost of the shipping to you with your order; you will pay the cost of the return shipping back to us 5. Be sure to write &#x201C;RETURN&#x201D; on the outer box and on any customs documentation &#xA0; Geographic Area<p style="box-sizing: border-box; color: rgb(145, 145, 146); margin: 0px 0px 19.4444px; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We do not accept returns outside of the USA &#xA0;and Canada. &#xA0; DamageWe do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. <a href="https://fixbindingco.com/pages/warranty">Warranty Policy</a> &#xA0; Exchanges<p style="box-sizing: border-box; color: rgb(145, 145, 146); margin: 0px; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The easiest way to exchange your new, unused item is to initiate a return and place a new order through our website. This will allow you to get your new item quickly and avoid the risk of it selling out. You will receive a full refund for your item once we receive the return.<p style="box-sizing: border-box; color: rgb(145, 145, 146); margin: 0px; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <div data-paperform-id="ouigk16o"> </div><script>(function() {var script = document.createElement('script'); script.src = "https://paperform.co/__embed.min.js"; document.body.appendChild(script); })()</script>

Return Policy and How to Process a Return

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Warranty Policy & How to Complete A Warranty.

Return Policy and How to Process a Return